Privacy and Cookie Policy

28/01/2021

Privacy Policy

1. Introduction

1.1. Welcome to the G. Samaras S.A.-Medical Gas Systems eshop ("G. Samaras S.A.", "we", "us"). G. Samaras S.A. takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all users of our eshop (the "eshop"). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Notice (“Privacy Notice”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. This Privacy Notice is also designed to assist our users who live in the European Union (the “EU”) to understand their applicable data privacy rights that exist under the EU's General Data Protection Regulation when they use the Services. Please read this Privacy Notice carefully. If you have any questions regarding this information or our privacy practices, please contact us at dataprotection@gsamaras.gr.

• "Personal Data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.

1.3. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY NOTICE, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE.

2. WHAT PERSONAL DATA IS BEING COLLECTED?

We will/may collect, process and disclose the following types of personal data:

• Information about your computer, including your IP address, geographic location, browser type and version, operating system

· Information about your visits and the use of our e-shop including the link from which you accessed our e-shop, the time of your visit, the pages you visited and the navigation paths

• Information you enter when you sign up on our e-shop, like your email
• Information you enter when you create a profile on our e-shop, eg your name, gender, job details
• Information you submit to subscribe to our email and newsletter

· Information about how often and under what conditions you use our e-shop· Information related to your purchases, the services you use, including your name, address, phone, email, and credit card details

 

3. HOW DO WE USE THE INFORMATION YOU PROVIDE US?

3.1. We collect, process and disclose your personal data for the following purposes:

• Send you marketing and promotional communications. For example, where you give us your prior consent, we may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of our marketing at any time.
• Send administrative information to you. For example, to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• Engage in and process transactions. For example, we may use your personal information along with financial, and/or payment information that you provide to us to process your transactions and for billing purposes.
• Respond to your requests. For example, we may use your personal information to fulfill your request for a quote or customer support, or to provide you with information you have requested.
• For our business purposes. We may use your information for our business purposes, such as data analysis, audits, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our products, services, marketing, and client relationships.
• Respond to legal processes. We may use your information to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on us.
• Any other purposes which we notify you of at the time of obtaining your consent.

(collectively, the “Purposes”)

3.2. As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.

3.3. Your privacy settings can be used to restrict the disclosure of your information on our site. We do not provide your personal information to any third party without your consent.

4. HOW DO WE STORE YOUR PERSONAL DATA?

We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes. If you cease using the Site, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Notice and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

5. HOW DO WE PROTECT CUSTOMER INFORMATION?

We implement a variety of security measures to ensure the security of your personal data on our systems. These include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymize and anonymize personal data wherever possible. Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

6. HOW DO WE KEEP THIS NOTICE UP TO DATE?

We will review and update this Notice periodically. If we make material changes to this Notice, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Notice frequently to be informed of how we are protecting your information.

7. WHAT ARE YOUR RIGHTS?

We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email to dataprotection@gsamaras.gr at any point.

• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
• The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
• The right to data portability. The personal data you have provided us with is portable. This means they can be moved, copied or transmitted electronically under certain circumstances.
• The right to be forgotten. Under certain circumstances, you have the right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
• The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
• The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
• The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any Supervisory Authority about how we process your personal data.
• The right to withdraw consent. If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided in this privacy notice.

Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

8. DISCLOSURE OF INFORMATION TO THIRD PARTIES

Our company, in order to establish an optimal level of customer service, uses Google Adwords (remarketing), Google Analytics (universal) services that you can accept or reject when entering the site, as well as the Glami Pixel service, which does not collect personal data.

9. COOKIES

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

The table below lists the cookies we collect and what information they store.

Cookie name	Cookie description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

10. PROFILE / USER ACCOUNT

On our website you can create your own user account and manage your settings on the following address: https://www.e-gsamaras.gr/customer/account

11. APPROVAL

By accessing our site, you accept this Privacy Policy and its general terms of use. Parents of children under the age of 16 are required to give their consent to any information processing of their children.